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Employee Relation and Services Manager 115 views4 applications

Qatar Foundation

Job Description

Job Purpose

To manage the Employee Relations and Services (ER, Payroll + Travel & Insurance) needs.

Key Result Areas

  • Manage Department operations; responsible for employee performance (including evaluation & goal setting) and for effectively recommending the hiring, terminating, promoting, demoting, and/or disciplining of Personnel employees.
  • Responsible for business and strategic planning required for the department.
  • Ensure communication initiatives across QF re: Department matters as and when required
  • Support and Advise Management in the application and interpretation of HR Policies, Procedures & services
  • Manage and ensure optimum centralized ER services (ERP/ER Email)
  • Contribute to the enhancement and development of HR Policies through policy suggestions/revisions based on customer feedback and field application.
  • Initiate and Support Business Improvement initiatives within Personnel
  • Manage Personnel Automation Projects
  • Lead review and enhancement of existing department Procedures & Processes and by developing new ones (increasing efficient ERP application as much as possible and streamlining operations).
  • Handling of Department Audits, audit reviews & reports and closing of audit findings,
  • Prepare, review, issue various Department required Reports (Monthly Report, ER Services Log, Audit reports, SLA Reports, Quarterly Reports, etc.)
  • Ensure adherence to State Labor and Pension Laws – responsible for Pension Administration with Pension Authority
  • Manage Employee Grievances and/or participate in investigations related to such
  • Ensure accurate and timely Payroll processing across QF + Centers each month
  • Oversee Travel operations with regards to Expatriation, Repatriation, Training Travel and Business Travel across Qatar Foundation & Centers
  • Ensure compliance to Travel Partner contract/agreement and resolve any matters pertaining to same
  • Negotiate and ensure optimum cost/benefit services for Qatar Foundation & Centers with regards to Travel operations
  • Ensure up-to-date and accurate Travel Procedures & Processes (utilizing efficient ERP application as much as possible).
  • Oversee Medical & Life Insurance operations across Education City
  • Responsible for development and enhancement of Insurance provider contract/agreement
  • Negotiate and ensure optimum Insurance coverage for Qatar Foundation & Centers
  • Ensure up-to-date and accurate Insurance Procedures & Processes.
  • Other reasonable tasks as assigned by supervisor

Operating Environment, Framework & Boundaries

  • Supervisor – frequent contact to provide project updates and request any needed support
  • Project sponsors, Human Capital management and other stakeholders – regular contact to provide project updates
  • External agencies – contact as needed to provide updates and exchange information
  • Department staff – regular contact for information exchange and to obtain any needed support for project completion

Problem Solving & Complexity

  • Evaluates, compares and relates information from across the business
  • Identifies broader implications of proposed solutions across the organization
  • Uses own experience and evidence from theory, other industries and technologies to identify problems and understand situations
  • Reviews existing policy to enable effective problem solving and judgment by the team

Decision-Making Authority & Responsibility

  • Exhibits sound judgment to anticipate potential implications of all decisions; balances benefits and risks and identifies areas of uncertainty
  • Evaluates information by penetrating questions, thus ensuring complete information is available
  • to make an informed decision
  • Arrives at well-researched decisions that balance quality service and cost
  • Encourages and supports appropriate risk-taking by subordinates when making decisions

Skills

Minimum Knowledge, Skills & Experience

  • Bachelor’s degree in Human Resources, Business Administration, or other relevant field
  • 8-10 years of Employee Relations / Personnel experience within a large and diverse organization
  • Outstanding interpersonal communication, negotiation, and presentation skills.
  • Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage
  • Proficiency in MS Office applications

Education

Human Resources, Business Administration, or other relevant field

Employee Relation and Services Manager

Qatar Foundation

Job Description

Job Purpose

To manage the Employee Relations and Services (ER, Payroll + Travel & Insurance) needs.

Key Result Areas

  • Manage Department operations; responsible for employee performance (including evaluation & goal setting) and for effectively recommending the hiring, terminating, promoting, demoting, and/or disciplining of Personnel employees.
  • Responsible for business and strategic planning required for the department.
  • Ensure communication initiatives across QF re: Department matters as and when required
  • Support and Advise Management in the application and interpretation of HR Policies, Procedures & services
  • Manage and ensure optimum centralized ER services (ERP/ER Email)
  • Contribute to the enhancement and development of HR Policies through policy suggestions/revisions based on customer feedback and field application.
  • Initiate and Support Business Improvement initiatives within Personnel
  • Manage Personnel Automation Projects
  • Lead review and enhancement of existing department Procedures & Processes and by developing new ones (increasing efficient ERP application as much as possible and streamlining operations).
  • Handling of Department Audits, audit reviews & reports and closing of audit findings,
  • Prepare, review, issue various Department required Reports (Monthly Report, ER Services Log, Audit reports, SLA Reports, Quarterly Reports, etc.)
  • Ensure adherence to State Labor and Pension Laws – responsible for Pension Administration with Pension Authority
  • Manage Employee Grievances and/or participate in investigations related to such
  • Ensure accurate and timely Payroll processing across QF + Centers each month
  • Oversee Travel operations with regards to Expatriation, Repatriation, Training Travel and Business Travel across Qatar Foundation & Centers
  • Ensure compliance to Travel Partner contract/agreement and resolve any matters pertaining to same
  • Negotiate and ensure optimum cost/benefit services for Qatar Foundation & Centers with regards to Travel operations
  • Ensure up-to-date and accurate Travel Procedures & Processes (utilizing efficient ERP application as much as possible).
  • Oversee Medical & Life Insurance operations across Education City
  • Responsible for development and enhancement of Insurance provider contract/agreement
  • Negotiate and ensure optimum Insurance coverage for Qatar Foundation & Centers
  • Ensure up-to-date and accurate Insurance Procedures & Processes.
  • Other reasonable tasks as assigned by supervisor

Operating Environment, Framework & Boundaries

  • Supervisor – frequent contact to provide project updates and request any needed support
  • Project sponsors, Human Capital management and other stakeholders – regular contact to provide project updates
  • External agencies – contact as needed to provide updates and exchange information
  • Department staff – regular contact for information exchange and to obtain any needed support for project completion

Problem Solving & Complexity

  • Evaluates, compares and relates information from across the business
  • Identifies broader implications of proposed solutions across the organization
  • Uses own experience and evidence from theory, other industries and technologies to identify problems and understand situations
  • Reviews existing policy to enable effective problem solving and judgment by the team

Decision-Making Authority & Responsibility

  • Exhibits sound judgment to anticipate potential implications of all decisions; balances benefits and risks and identifies areas of uncertainty
  • Evaluates information by penetrating questions, thus ensuring complete information is available
  • to make an informed decision
  • Arrives at well-researched decisions that balance quality service and cost
  • Encourages and supports appropriate risk-taking by subordinates when making decisions

Skills

Minimum Knowledge, Skills & Experience

  • Bachelor’s degree in Human Resources, Business Administration, or other relevant field
  • 8-10 years of Employee Relations / Personnel experience within a large and diverse organization
  • Outstanding interpersonal communication, negotiation, and presentation skills.
  • Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage
  • Proficiency in MS Office applications

Education

Human Resources, Business Administration, or other relevant field

Job Details

Job Location: Doha, Qatar

Company Industry: Education, Training, and Library

Requirements : Employer (Private Sector)

Job Role: Human Resources and Recruitment

Employment Status: Full time

Employment Type: Employee

Number of Vacancies: 1

Preferred Candidate

Career Level: Management

Years of Experience : Min: 8

Degree: Bachelor’s degree

Company Profile

Qatar Foundation for Education, Science and Community Development is a private, chartered, nonprofit organization, founded in 1995 by His Highness Sheikh Hamad Bin Khalifa Al-Thani, Emir of Qatar. Guided by the principle that a nation’s greatest resource is the potential of its people, Qatar Foundation aims to develop that potential through a network of centers devoted to progressive education, research and community welfare.

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SF-8 & SF-9, 2nd Floor, Landmark Business Center, Fort Road,Kalaburagi 585101, Karnataka
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